Every customer is precious and keeping your current customers satisfied costs less and is much easier than finding new ones! In this seminar, employees will learn the influential behaviors ( both verbal and non -verbal) that enable service companies to achieve world-class status.  The culmination of everyone’s best effort, among both technicians, installers, and dispatchers is required to minimize customer skepticism and maximize customer cooperation.  Employees will learn techniques, systems and processes which enable your company to differentiate itself in your marketplace. Employees will learn ideas they can use IMMEDIATELY!!

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