As we approach the busy days of summer, it’s important that we encourage our employees to remain COOL when it comes to taking care of customers. We all know that warm weather tends to create stress for both customers and staff. It is important to have a conversation with your staff and technicians to discuss how they represent your company and that the experience they provide to the customer has a tremendous impact on the success of the business. A positive customer experience is the key to any prosperous service business.

As many of you are already aware, new changes for our organization will take place in the months ahead.  The Board of Directors and I are meeting on a regular basis to work toward creating a new identity and direction for our organization.  We will continue to provide informative content to our members and have many exciting topics planned for the upcoming year. We will also be adding new programming to our educational workshops that are geared toward providing both technical and business training for our employees.  
I would like to thank everyone who attended the April meeting at Vivaldi Restaurant. It was a beautiful night overlooking the Throgs Neck Bridge and Long Island Sound. I would also like to offer a special thanks to Jocelyn R. Nager for her presentation on credit and collection policies.

During the summer months we do not hold monthly meetings, but instead we have many exciting social events planned. Our Cocktail Party on June 4th at City Cellar will be a great opportunity to network with other members of our organization.  On June 12th we have our annual Baseball Outing at Citi Field, which is always a fun night for employees and their families.  In August, we will host our 37th Annual Golf Outing at The Village Club at Lake Success. Our regular monthly meeting will resume in September.  Please visit our website on a regular basis to stay informed about upcoming events.