MACC News: President's Message - September 2016

President's Message - September 2016



President's Message - September 2016

This summer has proven to be the summer of records, record temperatures and record attendance to MACC social events.   So far, this summer is considered to be one of the hottest summers, and, as many HVAC professionals know, the summer means being swarmed by customers, tired employees, and overworked management staff.

During the summer season, it’s important to maintain a high level of service despite the pressures to try to satisfy the overwhelming number of service calls.   It’s important to review the company’s objectives and the role that the service department plays in servicing your customers.  Very often your service department is more concerned with not having to deal with irate customers who don't want to wait than they are with profitability and customer satisfaction.  Many contractors make the mistake of instructing their technicians to perform quick fixes instead of inspecting the equipment and making necessary repairs that will insure proper operation of the equipment throughout the season.  By allowing your technicians to do everything that needs to be done in one call, the end result will be more satisfied customers and higher profits.

Our summer events were once again a great success.  We had a number record of members attend the 38th annual golfing event at the Village of Lake Success Golf Club.  This event has always proven to be a special day, providing a great opportunity to socialize, laugh, and network with all of the members of this unique group of HVAC professionals.

As the busy season winds down, MACC will begin to hold its regularly scheduled monthly association meetings.  On Thursday, September 15, at Piccola Bussola, we will continue our “Survive and Thrive” series with Scott Berger and Jack Fanneron sharing the war stories and tips they’ve encountered during their journey in the HVAC industry.  I’m looking forward to seeing you soon, and remember to visit our web site at www.maccny.org for upcoming events.